Probal Das Gupta
As an experienced strategic managment consultant I am most passionate about business transformation and effecting real change in organisations. Working holistically across the organisation with frontline teams to executive management I have looked for the most innovative solution to design best practices to ensure efficiency.
With over 25 years of industry experience in operations, analytics, sales and consultiing, across multiple industry verticals, I have led programs that regularly deliver double and triple digit increases in capacity, sales conversion and Net Promoter Scores.
While lowering operating costs, this has been realised through detailed practice design to innovate customer experience strategies, enable CRM implementations and technology transformations, implement structural and operational frameworks as well as management methodology changes to create the optimum operating environment to drive and sustain improvements.